1. The request by a Client to Prestige Au Pairs to supply details of applicants shall be deemed to be acceptance of Prestige Au Pair's Terms and Conditions.
2. Prestige Au Pairs acts as an Agent for the purpose of effecting introductions between Clients and Au Pairs and the fees to the Agency are for introduction only.
3. Au Pairs come to the UK to improve their level of English and must therefore be given free time to pursue English classes. They are not employees or domestic servants. The Au Pair is not at any time directly/indirectly employed by Prestige Au Pairs.
4. Prestige Au Pairs will endeavour to introduce suitable applicants as Au Pairs. Although Prestige Au Pairs takes every care to check the applicant's details, the agency operates purely as an introductory service and it is the responsibility of the Client to be satisfied as to the suitability of the applicant.
5. Prestige Au Pair fees become payable on acceptance of an applicant. All fees MUST be paid prior to the arrival of an Au Pair.
6. In the event of cancellation by, or non-arrival of the Au Pair, Prestige Au Pairs will make it a priority to find a replacement. If this is not possible, a refund will be made of the fee paid less £50 administration costs.
7. If the applicant leaves the family within the first 28 days or the family decides the applicant is not suitable within the first 28 days, then one free of charge replacement will be offered. Such free replacements will only be made if the agency is advised within the first 28 days in writing and providing the conditions specified by the Home Office regarding hours of work, treatments etc. have been followed. There will be NO REFUND on short term placements (between one and three months). Free replacements must be taken up within 14 days of the offer otherwise this is not applicable. If no replacement is available in this period then a full refund of the placement fee will be given (less £50 administration fee). If the Client decides FOR WHATEVER REASON, not to accept the replacement no refund will be due to the Client. If a Client finds an Au Pair from an alternative source, within the 14 days
   no refund will be given. Refunds will only be made provided the Client notifies Prestige Au Pairs in writing within 5 days of termination of employment and Prestige Au Pairs invoice has been paid in full within 7 days of the invoice date.
8. If the Au Pair stays longer than 28 days from the agreed start date of the engagement, the engagement is regarded as satisfactory and Prestige Au Pairs shall have fulfilled its obligations.
9. If the Client cancels an engagement after it has been confirmed the following refunds will apply:
   • After the Au Pair has confirmed the position but before he/she has purchased a ticket to travel – 50% of the fee will be refunded
   • After the Au Pair has confirmed the position and after they have purchased a ticket to travel – No fee will be refunded.
10. No Replacements will be provided if the following has taken place:
    • If the Au Pair complains of any form of abuse, misconduct or mistreatment by the Client, their acquaintances or friends
    • On placements of between 1 and 3 months
    • If the introduction fee has not been paid in full
    • If you withhold pocket money from the Au Pair or stop them using amenities they are entitled to use
    • If the Au Pair asks to leave because you have asked them to complete activities they had not agreed to prior arrival, not paid for or not requested in the application
11. Prestige Au Pairs cannot be held responsible should the Au Pair stay for a shorter period than agreed with the Client.
12. Once the Au Pair has arrived to stay in the family, it shall be agreed that termination must be by two weeks notice by either party. In the event of serious misconduct by one of the parties, the other party shall be entitled to terminate the agreement with immediate effect provided that, should the misconduct be on the part of the Au Pair, the Client shall be responsible for providing appropriate accommodation for a period of four days from the date of termination.
13. Au Pairs must be paid a minimum of £60 per week pocket money and an Au Pair Plus a minimum of £70 per week and £3.50 minimum extra for every hour over 35 hours. Au Pairs are entitled to one week paid holiday for each six month stay with the host family.
14. All information provided to Clients is confidential. Clients directly or indirectly transferring information supplied by the Agency and resulting in the engagement of an Au Pair by a third party will be liable to pay the full fee for that engagement.
15. Submission of an application form to Prestige Au Pairs constitutes agreement to the above terms and conditions.
16. Au Pairs should have at least two full free days per week. Not less than one such free day in every month shall be a Sunday.
17. If the Au Pair is ill the Host Family will continue to provide them with accommodation and food until such time as other arrangements can be made for their care or until they are well enough to continue with their duties.
18. Au Pairs should be allowed to live as one of the family (not as hired help) and should be given the opportunity to participate in family life. They must have their own room within the residence, such room to have adequate heating and studying facilities
19. Placement Fees
    • 1 - 3 months (Summer Au Pair) £170.00
    • 3 - 6 Months £230.00
    • Over 6 Months £300.00

 

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Registered in England and Wales: Company No. 6500041